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FAQ

Patients do not need a referral to seek out physiotherapy services as physiotherapists are primary care providers. However, some private insurance companies do require a doctor’s referral. Please check with your private insurance company before making an appointment.

Physiotherapy sessions can be claimed through your extended health coverage with your private insurance provider.

Yes, we bill directly to the insurance provider. Please call to check with insurance companies we are currently able to bill to.

Every policy is different so you will have to check with your insurance provider. We do not have access to your policy as a service provider.

As per our cancellation policy, if you need to reschedule or cancel your session we require a 24 hour notice. Any cancellations or no shows within24 hours will be subject o a $20 cancellation fee.

Yes, currently we accept ICBC claims. However, we do not take any WorkSafe BC claims.